Supervisor, Lab Grading

Supervisor, Lab Grading
Gemological Institute of America — New York, NY

Supervisor, Lab Grading Job Duties: Oversee daily operations of a team of diamond graders. Support grader development with regular check-ins and personalized development plans. Make recommendations for team members to enter training programs. Conduct performance evaluations and Connect conversations. Lead team meetings, manages and mitigates interpersonal issues in the workplace to maintain a professional work environment. Conduct behavioral or performance counselling and completes required documentation. Collaborate with upper management to set goals for the team. Manage work schedules and approves time off requests. May conduct interviews and make hiring recommendations. Review and comment on grading an agreed upon number of stones per day to support the labs predicted output and to maintain technical skills Develop and implement new operational procedures to streamline workflows. Proactively participate in and provide recommendations for improvement of the Lab's operational processes and systems. Assist with training of new hires.Minimum Requirements: High school diploma or foreign equivalent plus 4 years' experience as Diamond Grader or related position in the gemology industry.Must also have: One (1) year of experience supervising staff or projects. Experience with Salesforce architecture, Salesforce security models, including roles, profiles, permission sets, and data access controls. Three (3) years of quality assurance experience analyzing stones up to 9.99 carats. Any and all experience may be gained concurrently.Salary: $108,139.20/year Work Location: 50 W 47th Street, Suite 500, New York, NY 10036 Individuals interested in applying for the position must submit resume to tmills@gia.edu, referencing job SULG-NY01.