Customer Service Representative

Customer Service Representative
Center for Disability Rights — Rochester, NY

Order#: NY1721978 
Customer Service Representative

Customer Representative Job Duties:
Greet consumers, attendants, and the public when they enter the office.
Answer incoming telephone calls, screen calls, and write electronic tickets to appropriate staff members.
Utilize Web-Office software to access Pooled Trust member accounts, advise when a Pooled Trust email or fax is received.
Address all assigned tickets within the expected timeframe required.
Process voicemails for the Pooled Trust by using ILS and calling the consumers back.
Assist Supervisor in addressing all abandoned calls to the Pooled Trust.
May perform other duties as assigned
Qualifications and Experience:
High School Diploma or General Education Degree (GED).
One (01) year customer service and call center experience required.
Skills and Competencies:
Proficient written and oral language skills.
Ability to maintain confidentiality as per the nature of work.
Ability to manage multiple projects simultaneously.
Ability to work independently with minimum supervision.
This is an office-based job and normal business hours are from 9:00 am to 5:00 pm, Monday to Friday.